Service Cloud Quickstart

With Salesforce Service Cloud Quickstart, your business can quickly launch efficient customer support processes, ensuring improved response times and customer satisfaction with minimal setup.

Discovery, Implementation, QA, Data Import, Measuring KPIs, Enablement

What's Included

• CRM Configuration of core service objects like Account, Contacts, Cases, Activities
• Custom fields, Validation rules, page layouts, list views, record types, support process
• Case contact roles, case team roles, and predefined teams. Configure case queues, case assignment rules, auto-response rules, and case escalation rules, Email template, Salesforce Console for Service.
• Set up security (Profiles, Roles, and Sharing Rules) and Service Cloud User License assignments
• Up to 3 business Workflows for improving business process automation.
• Data import for Leads, Accounts, Contacts, and Cases with predefined CSV format(upto 50k records).
• Up to 3 Dashboards to visualize different KPIs at different levels, including required source reports.
• 90 mins Enablement to teams